Using Wufoo as Helpdesk

I recently wanted to have a simple way to answer support queries for my PNR Chrome Extension .

The use-case is simple –

  • It should be light weight and should work well for single-user.
  • It should get specific inputs from the user (usage type, demography)
  • A regular form textarea and their email address where User would send their queries.
  • I should receive an email whenever they filled it up and replying to that email form my Inbox should should go to the sender (via reply-to)
  • I should be able to track the version number and source

Screen Shot 2014-06-29 at 9.57.53 pm.png

Wufoo suited this bill perfectly. Here is what I did:

  1. Setup a form with the required fields along with Email field
  2. Configure Email Notifications and set reply-to as the Email fieldScreen Shot 2014-06-29 at 10.03.24 pm.png
  3. Add URL modifications to track source and version number and hide them.

This was simple to setup and worked perfectly for me as a one-person support system. The live form is here

Your Product’s Worth

As an Engineer, I was surprised to see simple and trivial coding projects being able to get me a good pay. I undermined my service. This is one of the reasons I have been very uncomfortable negotiating my salary.
Today, I had a specific photo to be fixed. Getting this photo fixed was very critical to me. It belonged to a high-profile person; it would be difficult to ask him again for a corrected photo.

I played around with whatever photoshop skills I had. Nothing worked. I went to photo studio where they had a guy sitting in the corner editing photographs. I asked him to fix the photograph. He did a splendid job. It was much better than what I expected.

Once done, I asked him how much I should pay. He said “It’s ok”. I really wanted to pay him – I was so happy that I’d have paid him at least 100 rupees. He asked me to pay 20 rupees.

Always charge what the product/service is worth to your customer. Not what it is worth to you.