I recently wanted to have a simple way to answer support queries for my PNR Chrome Extension .
The use-case is simple –
- It should be light weight and should work well for single-user.
- It should get specific inputs from the user (usage type, demography)
- A regular form textarea and their email address where User would send their queries.
- I should receive an email whenever they filled it up and replying to that email form my Inbox should should go to the sender (via reply-to)
- I should be able to track the version number and source
Wufoo suited this bill perfectly. Here is what I did:
- Setup a form with the required fields along with Email field
- Configure Email Notifications and set reply-to as the Email field
- Add URL modifications to track source and version number and hide them.
This was simple to setup and worked perfectly for me as a one-person support system. The live form is here
As an Engineer, I was surprised to see simple and trivial coding projects being able to get me a good pay. I undermined my service. This is one of the reasons I have been very uncomfortable negotiating my salary.
Today, I had a specific photo to be fixed. Getting this photo fixed was very critical to me. It belonged to a high-profile person; it would be difficult to ask him again for a corrected photo.
I played around with whatever photoshop skills I had. Nothing worked. I went to photo studio where they had a guy sitting in the corner editing photographs. I asked him to fix the photograph. He did a splendid job. It was much better than what I expected.
Once done, I asked him how much I should pay. He said “It’s ok”. I really wanted to pay him – I was so happy that I’d have paid him at least 100 rupees. He asked me to pay 20 rupees.
Always charge what the product/service is worth to your customer. Not what it is worth to you.