Using Wufoo as Helpdesk

I recently wanted to have a simple way to answer support queries for my PNR Chrome Extension .

The use-case is simple -

  • It should be light weight and should work well for single-user.
  • It should get specific inputs from the user (usage type, demography)
  • A regular form textarea and their email address where User would send their queries.
  • I should receive an email whenever they filled it up and replying to that email form my Inbox should should go to the sender (via reply-to)
  • I should be able to track the version number and source

Screen Shot 2014-06-29 at 9.57.53 pm.png

Wufoo suited this bill perfectly. Here is what I did:

  1. Setup a form with the required fields along with Email field
  2. Configure Email Notifications and set reply-to as the Email field Screen Shot 2014-06-29 at 10.03.24 pm.png
  3. Add URL modifications to track source and version number and hide them.
  4. ...

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